OUR KEY STAKEHOLDERS

We create value through our relationships with our stakeholders. Building trust, mutual respect and credibility with our stakeholders is vital to our long-term sustainability.

We have taken our stakeholders’ views into account in formulating our strategic priorities and report content.

An overview of our key stakeholder groups, their interests and concerns and how we engage with them is provided in the table below.

STAKEHOLDER GROUP		WHY IT IS IMPORTANT FOR US TO ENGAGE			HOW WE ENGAGE WITH OUR STAKEHOLDERS		OUR STAKEHOLDERS’ KEY INTERESTS		ASSOCIATED STRATEGIC PRIORITIES
Investors and funding institutions		Investors and funding institutions are the providers of capital necessary for our growth and we need transparent communication and to understand potential concerns			JSE news services Media releases and published results Integrated annual reports and financial statements Annual general meetings Dedicated analyst and investor presentations One-on-one meetings Tsogo Sun Hotels’ website		Sustainable growth and returns on investment Dividends Risks and opportunities of expansion Transparent executive remuneration Corporate governance and ethics Liquidity and gearing Security of tenure over properties Independence of the board		FINANCIAL STRENGTH AND DURABILITY   Our strategy in action   INORGANIC GROWTH   Our strategy in action   ORGANIC GROWTH   Our strategy in action
Government and regulatory bodies		Government provides us with our licence to trade and the enabling regulatory framework within which to operate and we need to ensure compliance and understand the broader economic, social and environmental issues			Establish constructive relationships Comment on developments in legislation Participate in forums Written responses in consultation processes Presentations and feedback sessions Regulatory surveillance, reporting and interaction Membership of industry bodies, eg Federated Hospitality Association of Southern Africa (‘Fedhasa’), Business Leadership South Africa, etc		Taxation revenues Compliance with legislation Job creation Investment in public and tourism infrastructure Investment in disadvantaged communities Advancing transformation Social impact Reduction in energy and water consumption		DELIVER TO OUR BENEFICIARIES   Our strategy in action   REGULATORY COMPLIANCE   Our strategy in action
Guests		We need to understand our guests’ needs, perceptions and behaviours in order to deliver experiences relevant to them, thereby enhancing our brand value and driving revenue			Satisfaction surveys Rewards programmes Customer relationship managers Call centres Website and active Twitter and Facebook engagement One-on-one interaction		Quality product Consistent quality experience Simpler and quicker to deal with us Value offerings Long-term security of supply Recognition for loyalty		PRODUCT RELEVANCE TO CUSTOMER EXPERIENCE   Our strategy in action
Communities		Engagement assists us to focus our efforts on empowering local communities which contributes to our long-term viability			Events and sponsorships Media channels Corporate social investment initiatives Employee volunteering		Investment in disadvantaged communities Employment opportunities Sponsorships		DELIVER TO OUR BENEFICIARIES   Our strategy in action
Employees		Our employees are core to delivering our guest experiences and we need to understand their needs, challenges and aspirations and for them to be aligned with our strategy			Communication from executives Internal communications and posters Induction programmes Ongoing training and education Employee surveys Performance management programmes Anti-fraud, ethics and corruption hotline Trade union representative meetings Staff engagement programme ‘livingTSOGO’		Job security Engagement Performance management Clear understanding of reward structures Health and safety performance Access to HIV counselling and wellness programmes Career planning and skills development Preferred employer		SKILLED HUMAN RESOURCES   Our strategy in action
Suppliers, tenants and business partners		Our suppliers, tenants and business partners enable us to deliver consistent guest experiences			One-on-one meetings Tender and procurement processes Anti-fraud, ethics and corruption hotline Supplier forums and showcases		Timely payment and favourable terms Fair treatment B-BBEE compliance		DELIVER TO OUR BENEFICIARIES   Our strategy in action

Interactions with our stakeholders are based on our values, included here, which guide our behaviour ensuring our stakeholders know what to expect from us.

In addition to providing exceptional experiences to our customers, the group generates direct and indirect financial benefits for our stakeholders including:

• Returns for our shareholders and funding institutions
• Substantial income tax, value-added tax (‘VAT’), employees’ tax and property rates and taxes to national and provincial government
• Corporate social investment (‘CSI’) in the communities we serve
• Employment within the communities we serve
• Sustainable business for our national and local business partners and suppliers which creates wealth and additional employment
• Continuous investment to maintain and expand our portfolio of properties

A substantial portion of the wealth generated by the group is spent with/distributed to black economically empowered businesses, previously disadvantaged individuals and government, the value of which for the year ended March 2020 is as follows:

VALUE ADDED FOR THE YEAR ENDED 31 MARCH 2020 (Rm)

VALUE ADDED TO BLACK ECONOMICALLY EMPOWERED BUSINESSES, PREVIOUSLY DISADVANTAGED INDIVIDUALS AND GOVERNMENT FOR THE YEAR ENDED 2020 (Rm)